Frequently Asked Questions

Get answers to common questions about Builder Gel / Hard Gel Refill .

Most clients return every 2 to 3 weeks depending on growth and lifestyle. Nail health, active hands, and desired length affect timing. Technicians assess growth during appointment and recommend the ideal refill schedule to maintain strength and appearance.

Yes, in most cases we can refill gels applied elsewhere. We inspect the enhancement for integrity, compatibility, and hygiene. If previous application is lifting, damaged, or unknown product, we may recommend removal and a fresh overlay for a safer, longer-lasting result.

When performed correctly by a trained technician, refills won't harm your nails. We maintain proper prep, gentle filing, and correct product adhesion. Regular removal or improper service can cause issues; we advise professional refills and nail-care routines to protect nail health.

Refill appointments typically take 45 to 75 minutes depending on growth, number of nails, and any shape or color changes. Our technicians assess each set and will give a more precise time when booking, ensuring careful blending and strong adhesion.

You do not need to remove old gel yourself. Bring your current set intact and our technicians will evaluate whether a refill is appropriate. If removal is required due to lifting or damage, we can professionally remove and discuss options during your appointment.

Keep nails dry for a few hours, avoid harsh chemicals, and apply cuticle oil daily to maintain flexibility. Wear gloves for chores, avoid picking or prying at enhancements, and return for refills every recommended interval to preserve strength and prevent lifting.